Q. How do I purchase my order on PrimoChic?
To order your purchase :-
Q. What are the payment methods available?
We have exciting news! Now we are accepting:
If you made payment by ebanking/ ATM, please email us the payment details HERE.
Alternatively, you may scan and send us the details thru WhatsApp. Please enclosed the details:
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total amount you have paid :
Your Order No :
Note: Your order will not be shipped until we have this confirmation.
Q. How to change my account personal information and shipping address?
Q. I forgot my Password for my account. What should I do to retrieve it?
Q. Can I cancel an existing order that have been made?
Yes, only if the order is still on pending status.
- Please send an email to email@example.com with title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be cancelled.
Q. What is the product's transaction currency?
All products transaction currency will be done in MYR(Malaysian Ringgit).
Q. How long does the delivery usually takes?
For Ready Stock products, delivery takes about 1-3 working days via Pos Laju.
While Pre Order products normally takes 4 weeks to arrive at our warehouse. Please note international shipment can be delayed and it might take longer than expected.
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Send us an email HERE or WhatsApp us to clear your doubts.